At this stage, the active shipping option on the website is express home delivery at a cost of ₪35. Express shipping is free for purchases over ₪399, in our service areas only.

During the order, please enter the full address at checkout. The system will check the address and display the available shipping option according to the service area.

The address may not currently be in a supported service area, or there may be another temporary restriction. We are gradually expanding our service areas, but at this stage, we cannot guarantee deliveries to all localities in Israel.

Orders received by 10:30 AM on business days may be delivered on the same day, subject to the delivery address, availability of the shipping network, operational workload, and valid payment confirmation.

No. Free shipping over ₪399 is only available in service areas where express delivery is actually possible. Delivery availability is checked at checkout based on the order address.

Delivery is made until 10 PM, subject to the area and the availability of the shipping network.

Business days do not include Friday, Saturday, or holidays. At this stage, regular operating days are Sunday-Thursday, unless otherwise stated on the website.

No. The business address serves as an operational and logistical warehouse only, with no public reception and no option for self-pickup, unless explicitly stated otherwise by the company.

Choose products, add them to your cart, proceed to checkout, enter your address and payment details, and complete your order. Available shipping and payment options will be displayed at checkout according to the order details.

Yes. Prices on the website are displayed for the end consumer and include VAT, unless otherwise stated.

If the order has not yet been packed or shipped, we may be able to assist with a change. Please contact us as soon as possible with the order number. Once the order has entered logistics processing or has been shipped, it is not always possible to make a change.

Please check your spam or promotions folder first. If you still can't find the confirmation, contact us with the name, phone number, and email address used for the order, and we will check it for you.

Not necessarily. Some products on the site are kosher and some are not. When kosher information is available, we will endeavor to display it on the product page and on the product details. In any case, it is important to check the kosher marking and the information on the packaging before use.

Ingredient and allergen information usually appears on the product packaging, and sometimes also on the product page on the website. Customers with sensitivities, allergies, or dietary restrictions are requested to carefully check the ingredient list on the packaging before consumption. You can contact us directly via WhatsApp for more information regarding allergens and ingredients.

No. We make an effort to present accurate and up-to-date information, but the binding information is that which appears on the product packaging.

Some products may be suitable for vegans or vegetarians, and some may not. It is recommended to check the list of ingredients on the product page and on the packaging. If in doubt, you can contact us and we will try to help.

Storage instructions vary from product to product. It is recommended to follow the storage instructions on the packaging. Some products should be refrigerated after opening.

It's best to start with a simple base: rice or noodles, a good sauce, one or two seasonings, and a topping you like. You don't have to know everything beforehand. OOMAME is designed to be the place where you can discover, learn, and make Asian food at home without getting complicated.

You can start with a few basic products: soy sauce, noodles, rice, sesame oil, chili sauce, curry or miso, and one snack that's fun to discover. From there you can delve deeper according to cuisine: Japanese, Korean, Thai, Chinese, and more.

Certainly! In the inspiration and recipes section of the website, you'll find recipes, ideas, guides, and usage recommendations. The goal is not just to buy a product, but to know what to do with it.

With great pleasure! You can contact our customer service, and we'll be happy to guide you based on experience level, cuisine type, spiciness, kosher status, preparation time, or meal style.

Please contact us as soon as possible with your order number, a description of the problem, and relevant photos. We will review the case and act in accordance with OOMAME's return and cancellation policy and legal regulations.

Returns of food products are subject to our return and cancellation policy and the provisions of the law. In many cases, it is not possible to return food products that have been opened, damaged, or are unsuitable for return for reasons of safety, quality, or hygiene. Please contact us if you wish to make a return; our customer service will do its best to assist you.

If the order has not yet been packed or shipped, please contact us as soon as possible with your order number. If the order has already been dispatched, it may not be possible to cancel it immediately.

The customer is responsible for providing complete and accurate shipping details. If a delay, an additional delivery attempt, or non-delivery occurs due to an incorrect address, unavailability, or missing details, additional shipping fees may be charged at the company's discretion and in accordance with the law.

You can contact us by email or WhatsApp:

Email: info@oomame.co.il
WhatsApp: 03-5034003

Customer service hours:
Sunday-Thursday, 11:00-18:00.

* You can send a message and request a callback if you prefer to speak

Certainly! We even prefer it. We will try to get back to you as soon as possible during business hours.

To help us assist you more quickly, please provide your order number, full name, phone number, shipping address, a brief description of your inquiry, and a photo if the product is damaged or there is an issue with the packaging.

Sure. We love to see what you're cooking. You can tag us on Instagram, send us photos, or share your experience with us. We sometimes share customer content on our brand channels, subject to approval.

Yes, this is part of OOMAME's direction. We are gradually working on shopping experiences that connect products, recipes, inspiration, and ready-made baskets to help you easily cook Asian food at home.

Yes. You can sign up on the website to receive updates on new products, recipes, promotions, inspiration, and a taste of delicious Asian culture.