Accessibility Statement - OOMAME
Last updated: April 2026
1. General
OOMAME - My Asian Marketplace, operated by Brainfood Ltd., Company No. 516875655, considers it of utmost importance to make its website and digital services accessible to the entire public, including people with disabilities.
We believe that every person deserves the opportunity to browse, receive information, make purchases, and contact customer service in a respectful, convenient, independent, and equal manner as much as possible.
The website operates in a Shopify environment, and we make ongoing efforts to improve the website's accessibility, comply with relevant legal requirements, and provide an accessible and clear user experience for all users.
2. Website Accessibility Level
The website was built and operates with the aim of complying with the requirements of the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service), 5773-2013, and in accordance with the recommendations of Israeli Standard IS 5568 for internet content accessibility at AA level, based on WCAG guidelines.
It is possible that some of the content, components, or services on the website have not yet been fully made accessible, and we continue to work to improve, correct, and adapt the website as much as possible.
3. Accessibility Adjustments Made or Implemented on the Website
As part of making the website accessible, the following accessibility adjustments have been made or are being implemented, among others:
- Clear website structure and organized heading hierarchy as much as possible
- Website adaptation for browsing on mobile devices, tablets, and computers
- Support for keyboard navigation in key areas of the website
- Ability to switch between interactive components using the Tab key
- Use of alternative texts for product images and content images, as much as possible
- Maintaining color contrast that aids readability
- Use of clear forms and input fields as much as possible
- Adaptation of content for clear and simple reading
- Ability to enlarge the display using the browser
- Use of an accessibility mechanism on the website, as long as it is active and displayed to users
4. Possible Accessibility Limitations
Despite efforts to make all pages, services, and content on the website accessible, some parts may not yet be fully accessible or may not be fully accessible.
Possible limitations may arise, among other things, from:
- Third-party components operating on the website
- External Shopify applications
- Payment, shipping, review, or customer service systems not under our full control
- Old images, videos, or content that have not yet been updated
- External documents or files, if they appear on the website
- Technological changes or template updates on the website
We are constantly working to identify and correct accessibility defects as they are discovered.
5. Customer Service Accessibility
You can contact OOMAME customer service through the following channels:
Email: info@oomame.co.il
Phone: 03-5034003
Operating hours: Sunday-Thursday, 11:00-18:00.
There is no response on Fridays, Saturdays, holiday eves, and holidays, unless otherwise stated on the website.
If special accessibility accommodation is required to receive service, inquire about information, place an order, or handle a request, please contact us and we will make reasonable efforts to assist and provide an appropriate response.
6. Physical Location Accessibility
Business address: 4 HaShfela St., Tel Aviv.
It should be clarified that this is only an operational and logistical warehouse, with no public reception and no possibility of self-collection, unless explicitly stated otherwise by the company.
Therefore, at this stage, there is no physical public reception activity at the site, and a description of accessibility arrangements for public reception at the location is not required.
7. Accessibility Inquiries
If you encountered difficulty browsing the website, using one of the services, placing an order, reading information, or any other accessibility-related issue, we would appreciate it if you inform us.
When making an accessibility inquiry, it is recommended to specify:
- Problem description
- The page URL where you encountered the difficulty
- Type of device used
- Browser type
- Assistive technology, if used
- Contact information for follow-up
You can contact us regarding accessibility via:
Email: info@oomame.co.il
Phone: 03-5034003
We will review the inquiry and work to correct the defect or provide an alternative solution as much as possible and in accordance with the law.
8. Accessibility Coordinator
At this stage, accessibility inquiries can be directed to OOMAME customer service:
Accessibility Inquiry Officer: OOMAME Customer Service
Email: info@oomame.co.il
Phone: 03-5034003
Should a dedicated accessibility coordinator be appointed, their details will be updated on this page.
